EV Repair Terms & Conditions

Terms and Conditions

EV Repair and Parts LLC
137 N Highland St, Mt Dora, FL 32757
sales@evbattery-usa.com
(+1) 352 720 0007 (text only, Mon–Fri 10:00 AM – 5:00 PM ET)

Effective: September 26, 2026 · Version 2.0

These Terms apply when you buy products or services from EV Repair and Parts LLC ("we," "us") on evbattery-usa.com, by email or text, or in person. By placing an order, booking a service or sending us a battery, you agree to them. If you do not agree, please do not order. You must be at least 18 years old to buy from us.

In our policies, business days are Monday to Friday, excluding US federal holidays.

Key terms at a glance

Topic Rule
Products Battery packs, modules and cells. Returns, refunds and the 12-month product warranty are in our Returns, Refunds and Warranty Policy.
Services Diagnostic, recovery and repair, done in our lab in Mount Dora, Florida. Appointment and payment first.
Diagnostic fee USD 150, always charged. Credited to a repair or recovery you approve within 30 days of the report.
Repair warranty 12 months or 15,000 miles, whichever comes first. Recovery has no warranty.
Shipping a battery for service You pay shipping both ways.
Battery not claimed after service 60 days after we notify you, then we may dispose of it.
Disputes Florida law. Courts of Lake County, Florida.

PART A — BUYING PRODUCTS

1. Scope

Part A applies to the battery packs, modules and cells you buy from us. Our diagnostic, recovery and repair services are covered in Part B. Part C applies to everything.

2. Your order and our acceptance

Your order is an offer to buy. We accept it when we ship it or when we confirm it to you in writing. The email you receive after checkout confirms we received your order. It does not mean we have accepted it.

Our packs, modules and cells are refurbished unless the listing says otherwise. Before you buy, check that the product matches your vehicle: year, make, model and trim. If you are not sure, contact us first.

3. Prices and payment

Prices are in US dollars. Payment is due when you place the order. Payments are processed by our payment providers. We do not store full card numbers.

4. Pricing and listing errors

If a product is listed at the wrong price or with a clear error, we may cancel the order and refund you in full, including shipping, before or after we accept it.

5. Quantity limits

We may limit the quantity you can buy.

6. Verification and fraud prevention

To protect you and us from fraud, we may ask you to confirm your identity, phone number, payment method or shipping address before we ship. We may hold or cancel an order that we cannot verify.

7. Cancellation by us

We may cancel an order for a pricing or listing error, lack of stock, a shipping restriction or a failed verification. When we cancel, we refund you in full to the original payment method. If we cannot ship on time, section 10 of our Shipping, Delivery and Damage Claims Policy applies.

8. Cancellation by you

If you cancel after paying and before we ship, we refund the price of the product less the restocking fee in our Returns, Refunds and Warranty Policy. Contact us at sales@evbattery-usa.com as soon as possible. Once the order has shipped, the Returns, Refunds and Warranty Policy applies.

The restocking fee does not apply when we cancel or when we cannot ship on time.

9. Taxes

Prices do not include taxes. Any applicable taxes are shown at checkout.

10. Shipping, delivery and risk of loss

Processing time, carriers, declared value, signature, delivery problems and damage claims are covered in our Shipping, Delivery and Damage Claims Policy. When responsibility for a package passes to you, and who files a carrier claim, are set out there.

11. Returns, refunds and product warranty

Returns, refunds and the limited product warranty are covered in our Returns, Refunds and Warranty Policy. These Terms do not change them.

12. Safety and installation

Hybrid batteries operate at high voltage and can cause serious injury or death if handled incorrectly. Installation, removal and testing must be done by a technician qualified in hybrid high-voltage systems, following the vehicle manufacturer's safety procedure. We do not install or remove batteries and we are not responsible for installation done by others.

13. Buying for resale

If you buy from us to resell, or to install in a customer's vehicle, you are the original purchaser. Our product warranty covers only you. It does not extend to your customers or to later owners of the vehicle. You are responsible for your labor, your installation and any warranty you give your own customers.

PART B — SERVICES

14. Our services

We offer three services, and each is sold separately:

  • Diagnostic: testing and evaluation of your battery, with a written report and our recommendation.
  • Repair: replacement of modules, cells or parts inside your battery.
  • Recovery: work on your existing battery, without replacing its components, to try to restore its performance. Results depend on the battery's condition and are not guaranteed.

Every service ends with a written report of the work done and our conclusions.

15. Lab work only

We work only on the battery, on our bench, in our lab. We do not install or remove batteries and we do not work on your vehicle.

16. How to book a service

  1. Request an appointment and pay for the service before you bring or ship the battery.
  2. Complete the Service Reception Form.
  3. Bring the battery to our lab in Mount Dora on your appointment, or ship it to us.

If you ship a battery, you are the shipper. Pack and ship it as described in Part C of our Shipping, Delivery and Damage Claims Policy, and do not ship it before we confirm your booking. Do not ship a damaged battery without our written instructions.

We start work once you have approved the service and payment is confirmed. Service fees are for the work described in what you approved, not for a particular result.

17. Diagnostic fee

The diagnostic fee is USD 150. It is always charged.

  • If, after the diagnostic, you approve a repair or recovery within 30 calendar days of the date we send the report, we credit the USD 150 against the price of that service.
  • If the battery is declared not repairable or not recoverable, the fee is not credited.
  • If we recommend a repair or recovery and you decide not to take it, the fee is not refunded. It stays available as a credit for a later repair or recovery, until 30 calendar days after the date we sent the report.

18. Shipping for services

You can bring the battery to our lab and pick it up in person by appointment. If you ship it, you pay shipping in both directions. We do not pay shipping for services. This includes warranty claims on a repair.

Responsibility for shipments and carrier claims follows our Shipping, Delivery and Damage Claims Policy. On a battery we return to you, we file the carrier claim and pass on what the carrier pays.

19. Batteries not claimed

When your service is complete, or your battery is ready for return after the diagnostic, we notify you in writing at the contact details we have. If you do not collect it, or send us shipping instructions and payment, within 60 calendar days of that notice, we may dispose of the battery without compensation.

20. Repair warranty

This is a limited warranty. Please read it before you buy.

Who is covered. The customer named on the original repair order only. It is not transferable.

How long. 12 months or 15,000 miles, whichever comes first, from the date we deliver the repaired battery to you or you pick it up.

What is covered. Only the parts, modules and cells we replaced in that repair. If one of them fails because of a defect in materials or workmanship, we repair it again at no charge.

What is not covered. A failure in a part we did not replace is a new service, and you pay for it. The conditions of coverage and the exclusions in the Limited Warranty section of our Returns, Refunds and Warranty Policy also apply to this warranty. The warranty does not cover labor, installation, removal, towing, diagnostics, rental, storage or shipping costs.

How to make a claim. Complete the Return Authorization and Claim Evaluation Form and send it to sales@evbattery-usa.com before the warranty ends. We do not process a claim without a complete form and a valid RMA. You bring the battery to our lab or ship it at your own cost. We do not pay shipping on a warranty claim. We only cover the warranty work itself.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

21. Recovery service

THE RECOVERY SERVICE HAS NO WARRANTY. Recovery works on your existing battery without replacing its components, and WE CANNOT GUARANTEE HOW IT WILL PERFORM OR HOW LONG IT WILL LAST. We perform the service with reasonable care and deliver the results documented in our written report.

22. Limits on implied warranties for services

TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTY THAT APPLIES TO OUR SERVICES IS LIMITED TO THE DURATION OF THE WRITTEN WARRANTY IN SECTION 20, AND THERE IS NO IMPLIED WARRANTY ON THE RECOVERY SERVICE. Some states do not allow limits on how long an implied warranty lasts, so this may not apply to you.

PART C — GENERAL TERMS

23. Which document controls

These Terms, our Returns, Refunds and Warranty Policy, our Shipping, Delivery and Damage Claims Policy and our Privacy Policy make up the agreement between you and us. If they conflict, these Terms control. On returns, refunds and product warranty, the Returns, Refunds and Warranty Policy sets the rules, and these Terms do not repeat or change them.

24. Limit of liability

TO THE EXTENT PERMITTED BY LAW, WE ARE NOT RESPONSIBLE FOR INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, SUCH AS TOWING, VEHICLE RENTAL, LOST TIME, DOWNTIME OR LOST INCOME.

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO A PRODUCT OR SERVICE IS LIMITED TO THE AMOUNT YOU PAID FOR THAT PRODUCT OR SERVICE.

Some states do not allow these limits, so they may not apply to you. Nothing in these Terms limits our responsibility for personal injury where the law does not allow that limit.

25. Your payment rights

Nothing in these Terms limits the dispute rights you have with your card issuer or your bank. If you have a problem with an order or a service, contact us first at sales@evbattery-usa.com. We can usually resolve it faster than a dispute.

26. Messages

We send emails and text messages about your order, claim or service. We do not send marketing text messages. Message and data rates may apply. Reply STOP at any time to stop receiving texts from us. Our Privacy Policy explains how we use your information.

27. Governing law and where disputes are heard

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute arising from these Terms, our products or our services will be heard in the courts of Lake County, Florida. This does not take away any right you have under the consumer protection laws of your state that cannot be waived.

28. Changes to these Terms

We may update these Terms. The effective date at the top shows which text applies. The Terms in effect on the date of your purchase or service booking govern that order.

29. If part of these Terms is invalid

If a court finds any part of these Terms unenforceable, the rest of the Terms stays in effect.

30. Contact and claims

EV Repair and Parts LLC
137 N Highland St, Mt Dora, FL 32757
sales@evbattery-usa.com
(+1) 352 720 0007 — text only, Monday to Friday, 10:00 AM – 5:00 PM ET