Terms & Conditions

EV REPAIR AND PARTS LLC

Welcome to EV Repair and Parts LLC. By purchasing products or services from our company, you (“the Client” or “the Member Workshop”) agree to comply with these Terms and Conditions, which govern all business and service operations of our company.

1. Scope of Application

These Terms apply to:
a) End customers who purchase products or services directly from EV Repair and Parts LLC.
b) Member workshops of the EV Repair and Parts LLC network, who access special conditions through their membership.

2. Warranty

Repaired or remanufactured hybrid batteries are covered by a one (1) year warranty or 15,000 miles driven (whichever comes first).

The warranty is non-transferable and limited exclusively to the vehicle owner registered in the initial transaction with EV Repair and Parts LLC.

The warranty does not cover labor costs, installation, removal, transportation, storage, or diagnostics performed by third parties.

EV Repair and Parts LLC’s liability is strictly limited to the amount paid for the product or service.

After the first valid claim, the warranty is considered exhausted.

3. Warranty Exclusions

Physical damage, burns, mishandling, or water damage.

Tampering with or alteration of safety seals.

Installation in a vehicle other than the one originally reported.

Damage caused by combustion engine failures (e.g., codes P0A0F, P0AB9, P3190, P3191, P3193, P1196, P0101, P0102, P0505).

Collisions, fires, floods, or accidents.

Vehicle inactivity for more than 30 consecutive days.

Vehicles driven less than 5,000 miles per calendar year.

Mileage discrepancies verified with official sources (e.g., Carfax, DMV).

Any condition beyond the control of EV Repair and Parts LLC.

4. Return and Claim Procedure

All returns require prior authorization (RMA).

Unauthorized returns will be held for a maximum of 45 days; after that, EV Repair and Parts LLC may dispose of the product without refund obligation.

All returned batteries will be inspected to rule out damages not covered by the warranty.

The customer must activate the warranty within 20 days after delivery.

Returns are subject to a 20% restocking fee.

Shipping costs to our facilities are the responsibility of the Client or Member Workshop.

Diagnostic, transportation, rental car, third-party fees, or indirect costs will not be refunded.

5. Diagnostic Fee

All received batteries are subject to a USD $150 diagnostic fee.

This fee applies only if the battery:
a) Cannot be repaired.
b) Has irreversible damage.

This fee is non-refundable.

6. Client Responsibilities

Follow manufacturer and EV Repair and Parts LLC recommendations.

Ensure the battery is installed in the reported vehicle.

Do not tamper with, open, or alter components or safety labels.

Maintain proper usage and storage conditions.

7. Special Conditions for Member Workshops

Preferential pricing: special rates apply, already calculated with the receipt of the client’s used battery (trade-in).

No cash reimbursement: the trade-in does not generate a cash refund; compensation is already included in the granted special price.

Operational responsibility: the Member Workshop is responsible for proper reception, packaging, and shipping of the used battery to our facilities.

Brand and network use: workshops must comply with brand guidelines, image standards, and service procedures defined by EV Repair and Parts LLC.

Exclusion of extended warranties: workshops may not offer warranties other than those established herein, unless expressly authorized in writing.

Automatic adhesion: by operating under network conditions, the workshop accepts this section as a binding adhesion contract.

8. Limitation of Liability

EV Repair and Parts LLC is not responsible for taxes, duties, or import fees in the Client’s country.

If a shipment is rejected, no refund will be issued.

The company is not liable for damages caused by negligence, incorrect installation, mishandling, or use other than intended.

9. Legal Provisions

This agreement is governed by the laws of the State of Florida, USA.

Any dispute will be resolved in the competent courts of Orange County, Florida.

The Client or Member Workshop acknowledges having read, understood, and accepted these Terms and Conditions at the time of purchase or network membership.