EV REPAIR AND PARTS LLC

Terms and Conditions

Welcome to EV Repair and Parts LLC. By purchasing products or services from our company, you (“the Client” or “the Member Workshop”) agree to comply with and be bound by these Terms and Conditions, which govern all business, service, and operational activities of EV Repair and Parts LLC.

Shipping and Transportation Notice:
The Client acknowledges that EV Repair and Parts LLC is not responsible for loss, theft, delay, or damage caused by third-party transportation or shipping companies. The Client may request additional shipping insurance at the Client’s own cost and expense prior to shipment. If such insurance is not requested, all transportation risks are assumed entirely by the Client.

1. Scope of Application

These Terms apply to:

• End customers who purchase products or services directly from EV Repair and Parts LLC.
• Member workshops of the EV Repair and Parts LLC network that access special pricing or conditions through membership.

2. Warranty

Repaired or remanufactured hybrid batteries are covered by a one (1) year warranty or fifteen thousand (15,000) miles driven, whichever occurs first.

The warranty is non-transferable and applies exclusively to the vehicle owner registered in the original transaction with EV Repair and Parts LLC.

The warranty does not cover labor costs, installation, removal, transportation, storage, diagnostics, or any third-party services.

EV Repair and Parts LLC’s total liability under any warranty claim is strictly limited to the amount paid for the specific product or service.

After the first valid warranty claim, the warranty is considered fully satisfied and exhausted.

3. Warranty Exclusions

• Physical damage, burns, mishandling, or water intrusion
• Tampering with or alteration of safety seals or components
• Installation in a vehicle other than the one originally reported
• Damage caused by internal combustion engine failures, including but not limited to diagnostic codes: P0A0F, P0AB9, P3190, P3191, P3193, P1196, P0101, P0102, P0505
• Collisions, fires, floods, natural disasters, or accidents
• Vehicle inactivity exceeding thirty (30) consecutive days
• Vehicles driven less than 5,000 miles per calendar year
• Mileage inconsistencies verified through official sources (e.g., Carfax, DMV)
• Any condition beyond the reasonable control of EV Repair and Parts LLC

4. Return and Claim Procedure

All returns require prior written authorization (RMA).

Unauthorized returns will be held for a maximum of forty-five (45) days. After this period, EV Repair and Parts LLC reserves the right to dispose of the product without refund or compensation.

All returned batteries and components will be inspected to determine warranty eligibility.

The Client must activate the warranty within twenty (20) days of delivery.

Approved returns are subject to a twenty percent (20%) restocking fee.

Inbound shipping costs to EV Repair and Parts LLC facilities are the responsibility of the Client or Member Workshop.

Diagnostic fees, transportation costs, rental vehicles, third-party charges, and indirect or consequential costs are non-refundable.

5. Diagnostic Fee

All batteries or components received are subject to a diagnostic fee of USD $150.

This fee applies when the battery or component:

• Cannot be repaired, or
• Has irreversible or non-recoverable damage

The diagnostic fee is non-refundable.

6. Client Responsibilities

• Follow manufacturer guidelines and EV Repair and Parts LLC recommendations
• Ensure installation is performed on the reported vehicle only
• Avoid tampering with, opening, or altering any components or safety labels
• Maintain proper usage, handling, and storage conditions

Failure to comply voids all warranties and liabilities.

7. Special Conditions for Member Workshops

• Preferential Pricing: Special pricing includes the value of the client’s used battery (trade-in).
• No Cash Reimbursement: Trade-ins do not generate cash refunds; compensation is reflected in the reduced price.
• Operational Responsibility: Member Workshops are responsible for correct reception, packaging, and shipment of used batteries.
• Brand and Network Use: Workshops must comply with EV Repair and Parts LLC branding, image standards, and service procedures.
• Warranty Restrictions: Member Workshops may not offer extended or alternative warranties without written authorization.
• Automatic Adhesion: Participation in the network constitutes acceptance of these Terms as a binding adhesion contract.

8. Transportation, Shipping, and Risk Assumption

8.1 Inbound Shipments (Client to EV Repair and Parts LLC)

All inbound shipments travel at the Client’s risk. EV Repair and Parts LLC is not responsible for loss, theft, damage, delay, or destruction occurring during transit, including carrier mishandling, accidents, weather events, or customs actions.

8.2 Outbound Shipments (Return to Client)

Return shipping may be paid by EV Repair and Parts LLC as a courtesy. Payment of shipping costs does not transfer risk or responsibility.

EV Repair and Parts LLC is not liable for loss, theft, or damage occurring during outbound transportation.

Shipping insurance is not included unless expressly requested by the Client and paid at the Client’s own cost and expense prior to shipment.

8.3 Carrier Claims

Any claim related to transportation damage, loss, or delay must be filed directly by the Client with the shipping carrier or insurance provider. EV Repair and Parts LLC may provide documentation assistance but assumes no liability.

9. Limitation of Liability

EV Repair and Parts LLC is not responsible for taxes, duties, import fees, or customs charges in the Client’s jurisdiction.

Rejected shipments are non-refundable.

The company shall not be liable for damages caused by negligence, incorrect installation, improper handling, or use outside the intended purpose.

Under no circumstances shall EV Repair and Parts LLC be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of use, downtime, lost profits, or transportation-related delays.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the State of Florida, USA.

Any dispute arising from these Terms shall be resolved exclusively in the courts of Orange County, Florida.

By completing a purchase or participating as a Member Workshop, the Client acknowledges having read, understood, and accepted these Terms and Conditions in full.