Returns - Refunds and Warranty Policy
Returns, Refunds and Warranty Policy
EV Repair and Parts LLC
137 N Highland St, Mt Dora, FL 32757
sales@evbattery-usa.com
(+1) 352 720 0007 (text only, Mon–Fri 10:00 AM – 5:00 PM ET)
Effective: September 17, 2026
This policy covers products you buy from us: battery packs, modules and cells. It has two parts:
- Part A — Returns and Refunds: the first 30 days after delivery.
- Part B — Limited Warranty: product failures during the 12 months after delivery.
Our diagnostic, recovery and repair services, including the repair service warranty, are covered in Part B (Services) of our Terms and Conditions. Damage or loss in transit is covered by our Shipping, Delivery and Damage Claims Policy. If anything here conflicts with our Terms and Conditions, the Terms and Conditions control.
In our policies, business days are Monday to Friday, excluding US federal holidays.
Key terms at a glance
| Topic | Rule |
|---|---|
| Return request | Within 30 calendar days of delivery |
| Ship after RMA is issued | Within 15 calendar days |
| Restocking fee | 20% when the return is not our responsibility. None for defects or wrong items we shipped |
| Shipping to us | Paid by you, except when we shipped the wrong item |
| Shipping back to you | Paid by us |
| Inspection | Within 3 business days of receipt |
| Refund or replacement | Within 5 business days of the inspection report |
| Product warranty | 12 months from delivery, original purchaser only |
| Transit damage | Report within 7 business days of delivery (1 business day if visible) |
| Required for any claim | Completed Return Authorization and Claim Evaluation Form |
PART A — RETURNS AND REFUNDS
1. Return window
You have 30 calendar days from confirmed delivery to request a return. For local pickup, the 30 days start on the day you pick up the order.
What has to happen inside those 30 days is your return request, not the arrival of the package at our facility.
Returns requested after day 30 are not accepted, and no refund is available after that date. A product that fails after day 30 is handled under Part B.
2. How to request a return
- Complete the Return Authorization and Claim Evaluation Form at evbattery-usa.com/pages/start-a-return.
- Send it with your order number to sales@evbattery-usa.com.
- We reply with a Return Merchandise Authorization (RMA) number and the return address.
We do not issue an RMA until the form is complete. If the return is for a defective product, the form must include all the measurements and evidence it asks for.
Do not ship anything before you have an RMA number.
Your RMA is valid for 15 calendar days. Ship the product within that time, with the RMA number on the outside of the box, or the authorization expires. If it expires, you can request a new one only while you are still inside the 30-day window.
3. Packages sent without an RMA
Packages that arrive without an RMA number are not processed. We hold them for 60 calendar days from receipt and notify you in writing at the contact details on your order. If you do not claim the item within that period, we may dispose of it.
4. Condition of returned products
Change of mind or wrong selection: the product must come back in its original packaging and in the condition you received it.
Defective product: send the unit as it was when the problem appeared, together with the completed form.
We inspect every returned unit for electrical burns, water damage and physical alteration. A unit that shows any of these is not eligible for a refund.
5. Products we cannot accept
Batteries, modules and cells that are swollen, leaking, burned or modified cannot be returned. They are not eligible for a refund and are not covered by warranty.
Damaged batteries are restricted or prohibited for transport by carriers and under hazardous materials rules. If your unit shows any of these signs, do not ship it. Contact us first.
When you ship a battery to us, you are the shipper. Pack and ship it as described in Part C of our Shipping, Delivery and Damage Claims Policy.
6. Shipping costs
| Situation | Shipping to us | Shipping back to you |
|---|---|---|
| You changed your mind or selected the wrong product | You pay | Not applicable |
| The product is defective | You pay | We pay |
| Our inspection finds no defect and your unit is returned to you | You pay | We pay |
| We shipped an item different from your order | We pay and send you the label | We pay |
7. Restocking fee
A 20% restocking fee applies when the return is due to a change of mind, a wrong selection by you, or any other cause that is not our responsibility.
No restocking fee applies when the product is defective or when we shipped something different from your order.
The fee is calculated on the price you paid for the returned item.
8. Inspection
We inspect returned products within 3 business days of receiving them.
The inspection produces a written report that records the condition of the unit and the cause we found:
- manufacturing defect
- damage in transit
- installation or use
- no defect found
We send you the report. It decides which outcome in section 9 applies.
9. Outcomes after inspection
Defect confirmed. No restocking fee applies. We replace the defective product and pay the shipping of the replacement to you. If a replacement unit is not available, we refund the price you paid for that product instead.
No defect found. You have 10 calendar days from the date we send the report to choose one option:
- a refund of the price paid, less the 20% restocking fee, or
- your unit shipped back to you, at our cost, with no fee.
If we do not hear from you within those 10 days, we ship your unit back to you.
Damage in transit found. The case is handled under Part B of our Shipping, Delivery and Damage Claims Policy, within the deadlines it sets.
Installation or use. The unit is not eligible for a refund. We ship it back to you.
10. When you receive your refund or replacement
We issue your refund, or ship your replacement, within 5 business days of the inspection report. When you have to choose an option under section 9, the 5 business days start on the day we receive your choice.
Refunds go back to the original payment method only.
No replacement is shipped until we have received the returned item.
11. What we do not refund
- Original shipping charges
- Shipping you paid to send the product to us
- Declared value and signature charges
- Third-party diagnostic fees
- Dealership or repair shop charges
- Third-party reprogramming fees
- Locksmith services
- Vehicle rental costs
- Storage costs
12. Refused deliveries
If you refuse delivery of a package without a transit damage reason, it comes back to us and is treated as a change of mind. The 20% restocking fee applies, and the cost the carrier charges us to return the package is deducted from your refund.
If you refused the package because it arrived visibly damaged, that is a carrier claim. See our Shipping, Delivery and Damage Claims Policy.
PART B — LIMITED WARRANTY
This is a limited warranty. Please read it before you buy.
13. Who is covered
This warranty covers only the original purchaser of the product from EV Repair and Parts LLC. It is not transferable. It does not pass to a later owner of the vehicle or to the customer of a shop or reseller who bought the product from us. When a shop or reseller buys from us, the shop or reseller is the original purchaser and is the only party that can make a claim.
14. What is covered
We warrant that the battery packs, modules and cells we sell will be free from defects in materials and workmanship under normal use for 12 months from the date of confirmed delivery, or from the date of pickup for local pickup orders.
15. Conditions of coverage
To keep this warranty, you must:
- Have the product installed by a technician qualified in hybrid high-voltage systems, and keep the installation invoice.
- Balance the module voltages before installation.
- Replace or clean corroded busbars, nuts and bolts at installation.
- Keep the battery cooling fan clean and working.
We do not cover failures caused by not meeting these conditions.
16. What we will do
If our inspection confirms a covered defect, we will replace the defective product. If a replacement unit is not available, we will refund the price you paid for that product instead.
A replacement unit is covered only for the time remaining on the original warranty. It does not start a new 12-month period.
17. What is not covered
This warranty does not cover:
- Impact or transit damage reported more than 7 business days after delivery. Install or test your battery within 7 business days of delivery. Transit damage is handled only under our Shipping, Delivery and Damage Claims Policy.
- Failures caused by incorrect installation or by not meeting the conditions in section 15
- Products that are swollen, leaking, burned, opened, modified or repaired by anyone other than us
- Damage from accidents, fire, flood, water, misuse or neglect
- Failures caused by other vehicle systems, such as the 12 V battery, wiring, connectors, BMS or ECU, inverter, relays, engine or fuel system
- Parts reused from the vehicle’s previous battery
- Labor, towing, diagnostic, reprogramming, rental or storage costs
- Our recovery service, which has no warranty, and our diagnostic service
- Normal wear and capacity loss consistent with the age and use of the product
18. How to make a warranty claim
- Do not clear trouble codes or disconnect the 12 V battery until you have saved the full scan tool report.
- Complete the Return Authorization and Claim Evaluation Form at evbattery-usa.com/pages/start-a-return, with all the measurements, photos and evidence it requests.
- Send it to sales@evbattery-usa.com before the warranty period ends.
- We review it and, if the form is complete, issue an RMA number. We may ask to inspect the vehicle or to receive the battery for testing.
- Ship the product within 15 calendar days of receiving the RMA, following Part C of our Shipping, Delivery and Damage Claims Policy.
We do not process a warranty claim without a complete form and a valid RMA.
19. Shipping and inspection for warranty claims
You pay shipping to our facility. We pay shipping back to you, whether we send a replacement or return your unit.
We inspect the product within 3 business days of receiving it and send you the written report described in section 8.
- Defect confirmed: we act as described in section 16 within 5 business days of the report.
- No defect found, or cause not covered: we ship your unit back to you at our cost. No refund applies after the 30-day return window.
20. Limits on implied warranties and damages
ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE 12-MONTH DURATION OF THIS WRITTEN WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
TO THE EXTENT PERMITTED BY LAW, WE ARE NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SUCH AS TOWING, VEHICLE RENTAL, LOST TIME OR LOST INCOME. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you. Nothing in this policy limits our responsibility for personal injury where the law does not allow that limit.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
21. Warrantor
EV Repair and Parts LLC, 137 N Highland St, Mt Dora, FL 32757 · sales@evbattery-usa.com
22. Your payment rights
Nothing in this policy limits the dispute rights you have with your card issuer or your bank. If you have a problem with an order, contact us first at sales@evbattery-usa.com. We resolve most cases faster than a dispute does.
23. Changes to this policy
We may update this policy. The effective date at the top of this page shows which text applies. The policy in effect on the date of your purchase governs your order and your warranty.
24. If part of this policy is invalid
If a court finds any part of this policy unenforceable, the rest of the policy stays in effect.
25. Contact
EV Repair and Parts LLC
137 N Highland St, Mt Dora, FL 32757
sales@evbattery-usa.com
(+1) 352 720 0007 — text only, Monday to Friday, 10:00 AM – 5:00 PM ET