Return Authorization and Claim Evaluation Form

Use this form to request a return or submit a warranty claim. Complete every question that applies, sign and date it, and email it with your order number and evidence to sales@evbattery-usa.com.

⬇ Download the RMA and Claim Evaluation Form (PDF)

How it works

  1. Download and complete the form: customer and order information, the problems experienced, diagnostic steps, module voltage readings and the evidence requested.
  2. Attach photos, the scan tool report, the installation invoice, proof of purchase and the carrier tracking number.
  3. Email the signed form to sales@evbattery-usa.com.
  4. We reply with an RMA number and the return address.

We do not issue an RMA until the form is complete, signed and dated. The more detail and evidence you include, the faster we can review your request.

Before you ship

  • Do not ship anything until we send you an RMA number. Write it on the outside of the box. An RMA is valid for 15 calendar days. Packages that arrive without an RMA are not processed. We hold them for 60 calendar days from receipt and notify you in writing before we may dispose of them.
  • A return must be requested within 30 calendar days of confirmed delivery (or of pickup, for local pickup). A warranty claim must be submitted within the 12-month warranty period.
  • You pay shipping to us, except when we shipped the wrong item. We pay shipping back to you when the product is defective, when our inspection finds no defect and your unit is returned, or when we send a replacement.
  • A 20% restocking fee applies when the return is due to a change of mind, a wrong selection by you, or any other cause that is not our responsibility. No fee applies to a defective product or to an item we shipped that differs from your order.
  • We inspect the returned product within 3 business days of receiving it and send you a written report. We issue the refund or ship the replacement within 5 business days of the report. Refunds go to the original payment method only. No replacement is shipped until we receive the returned item. If we find no defect, you have 10 calendar days to choose a refund (less the restocking fee) or to have your unit shipped back to you.
  • Not refundable: original shipping charges, shipping you paid to send the product to us, declared value and signature charges, and external costs such as third-party diagnostic fees, dealership or shop charges, third-party reprogramming, locksmith services, vehicle rental and storage.
  • Batteries, modules and cells that are swollen, leaking, burned or modified cannot be returned. They are not eligible for a refund and are not covered by warranty. Carriers restrict or prohibit shipping damaged batteries, so do not ship one. Contact us first.
  • If the product arrived with visible transit damage, report it within 1 business day of delivery. Any other transit damage must be reported within 7 business days of delivery. Keep all original packaging. These claims are handled under our Shipping, Delivery and Damage Claims Policy.
  • Our warranty is limited and covers only the original purchaser, under the conditions in our Returns, Refunds and Warranty Policy. Nothing on this form limits the dispute rights you have with your card issuer or your bank.

This request is governed by our Returns, Refunds and Warranty Policy, our Shipping, Delivery and Damage Claims Policy and our Terms and Conditions. If this page or the form conflicts with any of them, they control.

Questions? Email sales@evbattery-usa.com or SMS (+1) 352 720 0007, Mon–Fri 10:00 AM–5:00 PM ET.